Appointment Cancellation Policy

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Occasionally, you will need to cancel or change your appointment. There is no cancellation fee for an appointment cancelled or rescheduled at least 24 hours in advance of the scheduled appointment time.

If you signed up for a text or email appointment reminder, you will be given the option to confirm or cancel your appointment 26 hours in advance of your appointment. However, even if you don’t respond with a confirmation, you are still booked for your appointment. 

Please keep in mind that “no-shows”, late cancellations, late rescheduling, and late arrivals leave our therapists with empty appointment times for which they could have booked other clients. And, the studio may have had to turn away other clients who wanted that time slot had it been available.

If you arrive late for your appointment, we cannot provide an extension of your scheduled appointment. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. The original scheduled service fee will be charged in full for late arrivals.

If you miss your appointment or cancel or reschedule within 24 hours of the scheduled appointment time, you will be charged the full rate for your selected services, regardless of the reason. This charge will be applied to the credit card provided to hold your appointment when booking.

If you make your appointment on the same day as the appointment time or within 24 hours of the appointment time, and you subsequently miss or cancel, or reschedule that appointment, you will be charged the full rate. This charge will be applied to the credit card provided to hold your appointment when booking.

If your scheduled appointment is within 24 hours and you realize you will be unable to keep it, please call 747-699-3447 or log onto your account and cancel as soon as possible. If we can book your scheduled appointment time with another client, you will not be charged the cancellation fee. If we are unable to fill your time slot, you will be charged the full rate for your selected service.